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Privacy Policy

Last Updated: September 2026

Welcome to Order Click, a product of Click & Kick Digital W.L.L. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our platform, website, WhatsApp services, and related features.

1. Information We Collect

We may collect information including:

  • Name
  • Email Address
  • Mobile Number
  • Business Information
  • Business Registration and Verification Information
  • Delivery Address (if provided)
  • Order and Booking Information
  • Service Request Information
  • Account and Subscription Information
  • Communications with Order Click
  • Device and Browser Information
  • IP Address
  • Technical and Usage Information

2. How We Use Your Information

We may use your information to:

  • Process and manage orders, bookings, and service requests.
  • Create and manage business accounts.
  • Verify business information where required.
  • Provide customer and business support.
  • Communicate with users through WhatsApp and other supported channels.
  • Provide automated and AI-assisted responses.
  • Manage subscriptions and platform services.
  • Process or facilitate payments through supported payment providers.
  • Improve platform functionality and user experience.
  • Monitor and improve platform performance.
  • Maintain platform security and prevent misuse or fraud.
  • Send important service, account, and operational notifications.
  • Comply with applicable legal and regulatory obligations.

3. WhatsApp Communications

Order Click may use the WhatsApp Business Platform to communicate with customers, businesses, and platform users.

When you contact Order Click through WhatsApp, your messages and related information may be received and processed by our systems to provide customer support, automated responses, account assistance, registration support, and other platform services.

Order Click may use automated systems and artificial intelligence to help process and respond to WhatsApp communications.

We do not access or read private WhatsApp conversations that are unrelated to your communications with Order Click or services provided through the Order Click platform.

WhatsApp services are also subject to the applicable terms and privacy policies of WhatsApp and Meta.

4. Artificial Intelligence and Automated Assistance

Order Click may use artificial intelligence and automated systems to assist users, answer questions, provide information about our services, support business registration, and improve customer service.

Information submitted through AI-assisted features may be processed to generate relevant responses and provide requested services.

Automated responses are provided for convenience and may not always be complete or error-free. Users may request human assistance when available.

5. Businesses Using Our Platform

Order Click is a multi-business platform supporting online ordering, bookings, and service marketplace solutions.

Our platform may support business categories including but not limited to:

  • Restaurants
  • Cafés
  • Grocery Stores
  • Pharmacies
  • Flower Shops
  • Clothing Stores
  • Electronics Stores
  • Bakeries
  • Gift Shops
  • Pet Stores
  • Hotels and Accommodation Providers
  • Salons and Beauty Services
  • Clinics and Healthcare Service Providers
  • Professional Service Providers
  • Other Retail and Service Businesses

Businesses using Order Click may independently collect and process customer information required to fulfill orders, bookings, or services. Each participating business is responsible for handling customer information in accordance with applicable laws and its own privacy obligations.

6. Payments

Order Click may use third-party payment providers and financial institutions to facilitate subscription payments and other supported transactions.

Payment information may be processed directly by the applicable payment provider. Order Click may receive transaction-related information such as payment status, transaction reference, amount, and related account information where necessary to provide the service.

We do not intentionally store complete payment card details when those details are processed directly by third-party payment providers.

7. Data Security

We implement reasonable technical, administrative, and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no internet-based service or electronic storage system can guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to:

  • Improve user experience.
  • Remember user preferences.
  • Maintain sessions and platform functionality.
  • Analyze website traffic and usage.
  • Improve platform performance and security.

Users may control certain cookie preferences through their browser settings where applicable.

9. Third-Party Services

Order Click may integrate with trusted third-party services, including:

  • Payment gateways and financial institutions.
  • WhatsApp and Meta services.
  • Google services.
  • Analytics providers.
  • Cloud hosting and infrastructure providers.
  • Communication and technology service providers.

These third-party providers may process information according to their own terms and privacy policies. Order Click is not responsible for the independent privacy practices of third-party services.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide and maintain our services.
  • Manage user and business accounts.
  • Complete transactions and service requests.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Prevent fraud and misuse.
  • Enforce our agreements and policies.

Information may be deleted, anonymized, or retained for a longer period where required or permitted by applicable law.

11. User Rights

Subject to applicable laws, you may request to:

  • Access your personal information.
  • Update or correct your information.
  • Request correction of inaccurate information.
  • Request deletion of your account.
  • Request deletion of certain personal information.
  • Ask questions about how your information is processed.

Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or enforcement of agreements.

12. Children's Privacy

Order Click services are not intended for children under the applicable legal age.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected improperly, we may take appropriate steps to remove it.

13. International Data Processing

Because Order Click may provide services to users and businesses in different countries and may use international technology and service providers, information may be processed or stored in countries other than the country in which it was originally collected.

Where applicable, we take reasonable steps to ensure that information is handled in accordance with applicable data protection requirements.

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or business practices.

Updated versions will be published on this page with the latest revision date.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Company: Click & Kick Digital W.L.L.
Platform: Order Click
Email: info@clickkick-digital.com
Website: https://clickkick-digital.com/orderclick/

Order Click
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